Duty Manager Front Office

Hotel: Seven Seas Hotel, Rohini, New Delhi
Department: Front Office
Reports To: Front Office Manager

Job Summary

Seven Seas Hotel, Rohini is seeking an experienced and confident Duty Manager to oversee hotel operations during assigned shifts and ensure a seamless guest experience.

The Duty Manager will act as the management representative on duty, coordinate with various departments, resolve operational issues and ensure that hotel standards are consistently maintained.

Role & responsibilities

- Take overall responsibility for hotel operations during the assigned shift.
- Act as the Manager on Duty and serve as the primary point of contact for guests and departments.
- Supervise Front Office operations, including check-ins, check-outs and guest services.
- Monitor arrivals, departures, VIP guests, groups and special occasions.
- Ensure smooth coordination between Front Office, Housekeeping, F&B;, Security and other departments.
- Handle guest complaints, special requests and service recovery situations.
- Take appropriate decisions during operational challenges and escalate issues when required.
- Monitor guest satisfaction and respond proactively to service concerns.
- Ensure proper cash handling,



billing and shift closing procedures.
- Conduct regular property/operation checks during the shift.
- Ensure compliance with hotel SOPs, safety procedures and security standards.
- Maintain accurate shift reports, logbooks and handover information.
- Coordinate emergency situations according to hotel procedures.
- Support the Front Office team during peak hours and high-occupancy periods.
- Ensure qualified grooming, discipline and service standards among team members.
- Brief the incoming shift and communicate all important operational information.
- Support management in maintaining overall hotel service standards
- - Preferred candidate profile
- Graduate/Diploma in Hotel Management or equivalent qualification.
- Approximately 5-7 years of hotel experience, with relevant Front Office supervisory/management experience.
- Previous experience as a Duty Manager, Front Office Supervisor or Assistant Manager is preferred.
- Strong knowledge of hotel operations and PMS.
- Excellent guest-handling and decision-making skills.
- Strong communication and interpersonal abilities.
- Willingness to work rotational shifts, weekends and public holidays.

📌 Duty Manager (New Delhi)
🏢 Seven Seas Hospitality
📍 New Delhi