The Relationship Manager will be responsible for acquiring, managing, and deepening relationships with affluent and retail banking customers. The role focuses on achieving business targets through portfolio growth, cross-selling banking products, customer engagement, and delivering superior service experience.
Key Responsibilities
- Acquire recent-to-bank customers through referrals, sourcing activities, and market networking.
- Manage and grow an assigned portfolio of affluent and retail customers.
- Cross-sell banking products including:
- CASA
- Term Deposits
- Mutual Funds
- Insurance
- Wealth Products
- Loans
- Credit Cards
- Achieve monthly, quarterly, and annual business targets.
- Provide financial solutions based on customer needs and risk profiles.
- Ensure high customer satisfaction and retention levels.
- Build long-term relationships through regular customer engagement.
- Generate revenue through fee-based and investment products.
- Maintain compliance with regulatory and bank guidelines.
- Coordinate with internal teams for seamless customer onboarding and servicing.
- Monitor portfolio performance and identify opportunities for business enhancement.
Educational Qualification
- Graduate in any discipline.
- MBA/PGDM preferred.
Experience
- 3+ years of experience in Banking Sales, Wealth Management, Retail Banking, Private Banking, or Relationship Management.
- Proven track record in handling HNI/Affluent customer portfolios.