- Provide exceptional customer service through email, chat, or other digital channels to resolve customer queries and concerns.
- Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.
Job Requirements :
- 0-10 years of experience in a non-voice process (email/chat) environment.
- positive communication skills for effective written correspondence with customers.
- Ability to work on rotational shifts including evenings, weekends, and holidays as per business requirements.
- Basic computer knowledge for navigating various applications such as CRM systems.