We are looking for a highly skilled and experienced L1/L1.5 Technical Support skilled to join our team, responsible for providing top-notch support to our customers via international voice and chat channels.

Roles and Responsibility

- Provide timely and effective technical support to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to identify and implement solutions for customer requests and concerns.
- Develop and maintain comprehensive knowledge of products and services.
- Identify and escalate potential issues to senior technical staff when necessary.
- Continuously improve customer satisfaction through excellent communication skills.

Job Requirements

- Strong technical skills and the ability to understand complex systems and technologies.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong analytical and Chennaiskills.
- Experience working with international customers is an asset.
- Ability to adapt to changing situations and priorities.

📌 /.5 Technical Support Professional (International Voice & Chat) (Chennai)
🏢 Smbc Global Services
📍 Chennai