Quality Analyst- International Voice Process (Kolkata)

Quality Analyst- International Voice Process (Kolkata)

03 Oct
|
Gratitude India
|
Kolkata

03 Oct

Gratitude India

Kolkata

Monitor and evaluate customer interactions (calls, emails, chats) and/or transaction processing activities. Conduct regular audits and document findings accurately. Identify process gaps, errors, and deviations from SOPs.

Required Candidate profile

Robust understanding of QA methodologies and audit processes in BPO/ITES. Experience in voice/non-voice quality audits.

📌 Quality Analyst- International Voice Process (Kolkata)
🏢 Gratitude India
📍 Kolkata

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