Your Role and Responsibilities:

Key Responsibilities :

Discovery Program Operations

- Serve as the operational lead for the Global eDiscovery program, leading the day-to-day eDiscovery operations across the full eDiscovery lifecycle.

- Provide leadership and oversight to Program Managers, technical resources, vendors, and external service providers as needed.

- Drive consistency, defensibility, and quality across all discovery workflows.

- Monitor program-level metrics, reporting, and performance indicators.

- Identify opportunities for operational improvements and cost optimization.

- Act on behalf of the Global eDiscovery Senior Manager as may be required.

Strategic Program Support

- Partner closely with the Global eDiscovery Senior Manager to execute strategic initiatives and departmental objectives.

- Assist in developing and implementing global eDiscovery policies, standards, playbooks, governance frameworks, and operating procedures.

- Conduct periodic audits of eDiscovery processes, controls, workflows, and documentation.

- Support cross-functional initiatives involving Legal, CIO, Records Management, Privacy, Security, and Information Governance teams.

Technology and Vendor Management

- Support evaluations of emerging eDiscovery, legal technology, AI, analytics, and automation solutions.

- Develop business cases and pilot programs for new technologies, and support their implementation, deployment, and adoption.

- Research industry trends and recommend technologies that improve efficiency, quality, and defensibility.

- Assist with implementation, deployment, adoption, and governance of newly approved technologies.

- Partner with technical teams and vendors to develop automated workflows and technology integrations.

- Manage vendor relationships, monitoring service levels and performance, and supporting budget management and cost-control initiatives.

Case Support and Strategy





- Participate in matter intake and planning meetings involving high-risk or high-visibility matters. Support legal teams and outside counsel on complex cases with discovery strategy.

- Support assessment of complex matters for the appropriate use of TAR/CAL, advanced analytics, AI-assisted review, and emerging technologies.

- Provide best practice guidance regarding preservation, collections, processing, review workflows, analytics, and productions.

Training and Organizational Development

- Develop and deliver training related to eDiscovery obligations, technologies, and best practices.

- Mentor Program Managers and other team members promote adoption of technology-enabled workflows and continuous learning.

- Serve as an escalation point for operational and technical issues for Program Managers and other team members.

Required Education:

Bachelor's Degree

Preferred Education:

Doctorate Degree

Required Technical and Qualified Expertise:

Required Professional and Technical Expertise

Experience

- 8+ years of eDiscovery program management experience gained in-house, at a law firm, consultancy, or eDiscovery service provider.

- Experience managing complex global eDiscovery matters and programs.

- Deep, hands-on knowledge of the full eDiscovery lifecycle and workflows, including legal hold, preservation, collection, processing, review, production, and data disposition.

- Experience with global eDiscovery matters spanning multiple jurisdictions, data privacy regimes (e.g., GDPR), and cross-border production challenges.





- Demonstrated experience managing multiple concurrent, complex matters with competing deadlines and shifting priorities.

- Significant experience interacting with and advising senior stakeholders, outside counsel, and cross-functional partners.

Technical Skills

- Hands-on proficiency with one or more leading eDiscovery platforms such as Relativity, Nuix, Hanzo, Reveal, or Everlaw.

- Experience with TAR/CAL workflows, predictive analytics, and AI-driven document review methodologies.

- Experience explaining and guiding legal teams on search algorithms, Boolean search logic, and analytics tools.

- Familiarity with modern enterprise productivity platforms and cloud-based data sources (e.g., Microsoft 365, Google Workspace, Slack, Teams).

- Deep understanding of the Electronic Discovery Reference Model (EDRM) and eDiscovery industry best practices.

- Familiarity with AI-assisted review tools and a demonstrated desire to continue learning emerging AI methodologies.

Professional Skills

- Strong project and time management skills with the ability to prioritize, solve problems, and meet deadlines under pressure.

- Excellent verbal and written communication skills, with a demonstrated ability to communicate technical specifics to non-technical audiences.

- Highly organized, with strong judgment and the ability to work independently in a fast-paced environment.

- Ability to quickly learn new processes and systems and apply that knowledge effectively across matters.

- Strong ethical standards and commitment to compliance.

- Ability to support global teams, including occasional flexibility outside standard business hours when needed.

Preferred Technical and Professional Experience:

Preferred Skills

- Project management or eDiscovery accreditations such as PMP, ACEDS, or RCA.

Years of Experience:8 - 20

📌 Global eDiscovery Manager (Bengaluru)
🏢 IBM
📍 Bengaluru