Role: EUC Support Lead - Experience: 5-7 Years of experience.
Lead and manage end-user IT support across phone, email, chat, and remote support channels
Oversee incident and service request resolution related to desktops, laptops, operating systems, Microsoft 365, and user access issues
Ensure effective ticket management using ITSM tools, meeting defined SLA and quality targets
Act as an escalation point for complex issues and provide advanced troubleshooting support
Drive service quality improvements and enhance overall end-user experience
Monitor service performance metrics, analyze trends, and implement continuous improvement initiatives
Mentor and guide EUC support engineers, ensuring team capability development and performance management
Ensure clear, skilled communication with stakeholders and end
Coordinate and support onboarding and offboarding activities with a focus on user satisfaction
Ensure adherence to IT security policies, compliance requirements, and organizational procedures
Collaborate with cross-functional teams (server, network, and application teams) to enhance service delivery and resolution effectiveness
Must had excellent communication skills Should be able to communicate with US customers fluently, both spoken and written communication
Ready to work in shifts
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 TECHNICAL LEAD - Service Desk (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru
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