We are hiring enthusiastic and customer-focused professionals for Accenture for an exciting opportunity in International Customer Support / Voice Process.
Position
Customer Support Executive International Voice Process
Company
Accenture
Job Location
Bengaluru
Employment Type
Full-Time | Permanent
Work Schedule
- Rotational Shifts
- Willingness to work in UK/US shifts as per process requirements
- 5 days working with rotational week-offs
Roles & Responsibilities
- Handle inbound customer calls and provide qualified assistance.
- Understand customer queries and resolve issues within the defined timelines.
- Provide accurate information regarding products, services, accounts, or processes.
- Maintain a high level of customer satisfaction through effective communication.
- Follow established processes, policies, and quality standards.
- Document customer interactions accurately in the required systems.
- Escalate complex issues to the appropriate team when required.
- Meet assigned KPIs, SLA, Quality, AHT, and customer satisfaction targets.
- Maintain professionalism and a positive attitude during customer interactions.
- Ensure compliance with company policies and data-security guidelines.
Preferred Candidate Profile
- Excellent English communication skills, both verbal and written.
- Good listening and interpersonal skills.
- Customer-service-oriented approach.
- Comfortable handling customers over the phone.
- Basic computer knowledge and familiarity with MS Office.
- Ability to multitask and work under pressure.
- Willingness to work in rotational shifts.
- Candidates with 1-5 years of experience in customer support, BPO, voice process, or international voice process can apply.
- Freshers with good communication skills may also be considered based on process requirements.
Qualification
Any Graduate / Undergraduate can apply, subject to process eligibility criteria.
Salary
As per industry standards and candidate experience, along with applicable benefits as per company policy.
Why Join?
- Opportunity to work with a global organization.
- Professional training and development opportunities.
- Career growth opportunities.
- Exposure to international customers and processes.
- Employee benefits as applicable.
How to Apply
Interested candidates can share their updated resume and contact details with the recruitment team.