Key Responsibilities

- Collections & Receivables Management

- Own end-to-end collections for ongoing and upcoming projects.
- Ensure timely realization of dues as per construction-linked, time-linked, and down-payment plans.
- Monitor aging receivables, prepare MIS, and drive strategies to reduce overdue payments.
- Coordinate with Sales, Finance, and Legal for payment follow-ups, restructuring, and default cases.

- Customer Relationship & Post-Sales Servicing

- Manage customer interactions from booking to possession and handover.
- Address queries on payment schedules, demand letters, possession timelines, and documentation.
- Handle escalations, settlement cases, penalties, refunds, and bounced cheque scenarios professionally.

- Process, Systems & Reporting

- Oversee CRM/ERP usage for accurate data entry, tracking, and reporting.
- Generate and review daily/weekly/monthly collection MIS,



pipeline reports, and project-wise status.
- Improve collection processes, automation, and communication workflows while ensuring compliance.

- Team Leadership

- Lead and mentor the CRM collections team; set monthly/quarterly collection targets.
- Train team members on negotiation, customer handling, and system usage.
- Conduct performance reviews and ensure adherence to SOPs and service standards.

- Cross-Functional Coordination

- Work closely with Sales for handover of booked units and pipeline clarity.
- Coordinate with Finance for ledger reconciliation and with Legal for notice/cancellation matters.
- Support possession/handover teams to transparent outstanding dues before key handovers.

📌 Head Crm (Sahibzada Ajit Singh Nagar)
🏢 Vera Developers
📍 Sahibzada Ajit Singh Nagar