JOB TITLE

Sr. Associate/SME - Credit Controller

MAIN LOCATION

& REGION

India, Noida

INDIVIDUAL CONTRIBUTOR/ TEAM LEADER

Team Member - IC

REPORTS TO

TL CC

NUMBER OF DIRECT REPORTS + THEIR ROLES

NA

BUSINESS / FUNCTION OVERVIEW

Hays Business Solutions (HBS) is the shared services for Hays Plc. This role sits in the Finance Support Services (FSS) division of HBS, providing centralised function and process support for the Hays Plc business.

KEY STAKEHOLDERS

Manager Order to Cash

PURPOSE OF POSITION

Responsible for the timely collection of due debt on the HBS credit control ledger and ensuring that all accounts are sufficiently covered in line with the current credit control chasing and escalation process.

Embodies our company values and behavior. Demonstrates curiosity, a willingness to learn and continually improve in pursuit of delivery excellent customer service.

KEY RESULTS AREAS

Commercial Credit Risk Management

End to end ownership of the debt and risk management process of all clients within the relevant ledger. Pro-actively managing the accounts with a commercial awareness:

- Review credit referrals daily ensuring SLAs are adhered to and that any escalations and follow ups are dealt with
- Escalate non-paying customers in line with the current escalation process. (refer to UK manager)
- Anticipates developments and identify accounts that will require special attention
- Ensures that all assigned customer details are correct and any amendments to details are forwarded to the relevant department as per SOPs
- Ensure that all reports are produced and completed in accordance with SOPs

On-going management of debt and cash collections

- Direct coordination with clients for debt and cash collections.
- Reviews and monitor current accounts on a weekly basis,



establishing customer contact and ensuring account set up including billing is correct
- Working to reduce DSO
- Log, analyse and review all queries raised on assigned accounts and assist in speedy resolution of queries liaising with the Front Office and client as necessary.
- Review and monitor all assigned clients ensuring that each client is proactively contacted ensuring that all invoices are paid within the agreed payment terms, ensuring full ledger coverage.
- Review unidentified receipts and on account payments in accordance with SOPs.
- Reducing the aged bucket collections

CANDIDATE REQUIREMENTS

Behavioural competencies (aligned to the Hays Leadership & Management DNA)

- Embody our values to Build partnerships, Think Beyond and Do the right thing
- Excellent communication to interact with clients for debt and cash collections
- Excellent Tone of voice to provide top class service to clients and internal stakeholders.
- Domain expertise to answer real time queries of clients and stakeholders.
- Focus on the customer and deliver high quality results reliably, efficiently and effectively
- Be curious, identify opportunities to improve (both self and within your area of expertise)
- Be a team player and ensure positive interactions with colleagues and customers
- Self-initiate and be performance driven
- Seek and take accountability

Technical competencies

- Self- motivated professional who is well organised, has attention to detail and an ability to prioritise complex workloads
- Technical expertise on accounts receivables, billing process and cash allocation
- Proficiency in excel (lookups, pivot table, etc).

Specific job experience

- Finance Graduate with relevant expertise in accounts receivable and credit control with minimum 3-4 years
- Proven experience of proactively managing end to end collections

Situational requirements

- Able to work across multiple time zones
- Fluency in written and verbal English

📌 Walk-in || Credit Control-Voice (Noida)
🏢 Hays
📍 Noida