Technical Support Engineer (Gandhinagar)

Technical Support Engineer (Gandhinagar)

03 Oct
|
Finecons
|
Gandhinagar

03 Oct

Finecons

Gandhinagar

Roles and Responsibilities

- Provide technical support to customers through phone, email, or chat for hardware and software issues related to desktop systems, laptops, printers, and other peripherals.

- Troubleshoot and resolve technical problems using various tools such as antivirus software, backup solutions, operating systems (Windows), Outlook configuration settings.

- Perform onsite visits for complex technical issues that require hands-on assistance with hardware installation/repair/maintenance of desktops/laptops/printers.

- Collaborate with team members to escalate critical cases to senior engineers or other departments when necessary.

- Document customer interactions accurately in CRM system for future reference.

- Office Timings : 9.00AM to 6.00PM
- Saturday and Sunday will be week off.

📌 Technical Support Engineer (Gandhinagar)
🏢 Finecons
📍 Gandhinagar

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