Role & responsibilities

Customer Relationship Management

- Manage end-to-end relationships with a portfolio of customers.
- Ensure proactive engagement throughout the customer lifecycle.
- Deliver exceptional customer experience and build long-term customer loyalty.
- Handle customer concerns and ensure timely resolution.

Collections & Revenue Management

- Drive collection targets through regular customer follow-ups.
- Support business growth through referrals, upgrades, and cross-selling opportunities.
- Maintain robust customer engagement to improve retention and repeat business.

Service Excellence

- Resolve customer queries within defined timelines.
- Minimize customer escalations through effective issue resolution.
- Coordinate with internal stakeholders to address customer concerns.

CRM & Process Management

- Maintain accurate records in CRM systems.
- Update customer interactions, transactions, and service requests regularly.
- Track customer satisfaction and recommend process improvements.

📌 Customer Experience Manager (New Delhi)
🏢 The House of Abhinandan Lodha
📍 New Delhi