Contact Centre Representative

Location: Hyderabad
Work Mode: Work from Office
Contract: 9 Months
Experience: 1.8+ Years
Education: Graduate
Industry: BFSI
Shift: 6:30 AM to 3:30 PM IST
Process: Singapore Business Insurance Operations & Contact Center

Interaction Mix: Calls and Emails are the primary channels; Chats are minimal.

Job Responsibilities

- Handle inbound customer calls and respond to customer emails/mailbox queries in a polite and professional manner.
- Resolve customer issues at the first point of contact wherever possible.
- Deliver solutions in line with customer expectations and commitments.
- Understand customer needs and recommend relevant value-added products and services.
- Provide excellent customer service by staying updated on training and internal communications.
- Build customer loyalty through strong knowledge of key products and services.




- Take ownership of customer issues and escalate them appropriately when required.
- Maintain high standards of customer service while demonstrating patience and empathy.
- Work collaboratively with colleagues and support a diverse and inclusive environment.

Required Skills

- BFSI/domain knowledge.
- Excellent verbal and written communication skills.
- Strong email writing skills.
- Understanding of quality and customer satisfaction measures in a contact centre environment.
- Good prioritization, planning, and organizational skills.
- Ability to adapt to changing requirements.
- Ability to work in a high-volume, quick-paced environment.
- Customer-focused approach with a polite, friendly, and empathetic attitude.
- Attention to detail and a strong commitment to getting things right.

📌 Customer Support Representative (Hyderabad)
🏢 protiviti india
📍 Hyderabad