We are looking for an experienced Senior Manager - Client Success to lead professional services responsibilities for a growing business or client assignment. The position is intended for an experienced professional who can independently own a significant business area, lead a team and work comfortably with senior stakeholders. The person will be expected to translate business objectives into practical plans, review performance through explicit metrics, coach team members, manage internal and external stakeholders and step in to resolve issues when priorities change. Depending on the assignment, the role may involve revenue ownership, key accounts, vendor or partner management, budgeting, process improvement and regular management reporting. We are looking for someone who has handled similar responsibilities in a structured organisation, communicates confidently and is comfortable balancing commercial goals with customer experience and team development. The role is based in Gurugram / Noida and requires 8-12 years of relevant experience.
Responsibilities
- Lead professional services responsibilities for a growing business or client assignment.
- Translate business objectives into practical plans.
- Review performance through clear metrics.
- Coach team members.
- Manage internal and external stakeholders.
- Step in to resolve issues when priorities change.
- Depending on the assignment, the role may involve revenue ownership.
- Key accounts.
- Vendor or partner management.
- Budgeting.
- Process improvement.
- Regular management reporting.
Requirements
- Experience handling similar responsibilities in a structured organisation.
- Communicates confidently.
- Balancing commercial goals with customer experience and team development.
- Location: Gurugram or Noida.
- 8-12 years of relevant experience.