-Performs call monitoring to monitoring formats &quality; standards &provides; trend data to management team
- Maintain defined On-call quality checks &other; KPI
-Provides feedback to team members & help them to implement
-Auditing call ,Chats &Email;
Required Candidate profile
Excellent verbal, written English communication skills
Effective listening and comprehension ability
Exp of Audit- Call , Email, WhatsApp & Chats
Hands on Excel sheet format