Administer and maintain the firms communications surveillance and recording platform (Voxsmart), ensuring WhatsApp and WeChat activity on corporate mobile devices is captured in line with regulatory requirements across assigned regions

Monitor recording coverage daily, investigate and resolve gaps or failures promptly, and liaise with Voxsmart and internal IT teams to restore compliance where issues arise.

Support users with Voxsmart re-linking and device configuration queries, including issuing guidance and follow-up communications to ensure ongoing compliance.

Manage migrations between recording platforms including from legacy providers to Voxsmart coordinating licence reconciliation, vendor engagement, and MDSL updates.

Manage contract renewals for recording services, including licence reconciliation, quote negotiation, legal and business approval coordination, and MDSL updates.





Support periodic compliance assurance reviews and provide documentation and evidence for audit and regulatory purposes.

Process new voice line and mobile service requests end to end obtaining quotes and business approvals, coordinating with vendors and IT, and updating all circuit details in MDSL.

Manage mobile device lifecycle — provisioning, handset changes, number changes, and cessations — maintaining accurate records throughout in Provance and MDSL.

Familiarity with telecom expense management platforms or similar asset and circuit management tools.

Experience with mobile device administration — provisioning, lifecycle management, and carrier coordination.

Robust attention to detail and a methodical approach to record-keeping — accuracy in MDSL and system updates is critical.

📌 Communication Surveillance (Hyderabad)
🏢 Talentboon Consulting
📍 Hyderabad