Educational Requirements

- Bachelor of Engineering
- Bachelor Of Technology
- Master Of Engineering
- Master Of Technology
- Master Of Comp. Applications

Service Line

Engineering Services

Responsibilities

- Provide L2 and L3 support for Teams workloads such as Chat Meetings and Calling
- Perform advanced troubleshooting using logs and traces
- Conduct root cause analysis and implement fixes
- Troubleshoot calling audio video and connectivity issues
- Work with cross functional teams
- Team Usage Reporting
- Analyze SIP RTP ICE protocols

Technical and Professional Requirements:
- Microsoft Teams architecture and Licensing knowledge
- VoIP protocols including SIP and RTP, Direct Routing, Operator Connect, Voice route, Dial plan, PSTN usages
- Networking fundamentals such as TCP IP DNS QoS




- Log analysis and troubleshooting tools
- CQD-robust knowledge on troubleshooting call quality issues.
- Hands on experience on Teams features- Auto attendant and Call queue.
- Knowledge of Teams Admin center, PMP, PowerShell commands, Teams policies
- Overview of Entra and Exchange

Preferred Skills:
- Domain->Telecom->PSTN SS7 Protocols
- Foundational->Product Engineering->Product Support->L2
- Foundational->Information Security->Information Forensics->TCP Flow
- Technology->Cloud Platform->Modern Workplace Transformation Services->Microsoft Teams

📌 SUPPORT ENGINEER (Bengaluru)
🏢 Infosys
📍 Bengaluru