Role & responsibilities:

- Coordinate patient appointments, registration, and scheduling for MHC/health check-up services.
- Welcome patients and guide them through the complete health check-up process.
- Verify patient details, documents, consent forms, and required medical records.
- Coordinate patient movement across laboratory, radiology, ECG, imaging, consultation, and other departments.
- Ensure all prescribed investigations are completed within the scheduled time.
- Follow up with respective departments for pending investigations and reports.
- Coordinate with doctors and clinical teams for consultations and medical review.
- Handle patient queries and provide timely information regarding procedures, reports, and timelines.
- Prepare and verify billing details based on the applicable MHC package and services availed.
- Coordinate with the billing team for bill generation, corrections, payment collection, and receipts.
- Coordinate corporate/cash/credit billing requirements as applicable.
- Track all investigation results and ensure reports are received from concerned departments.
- Verify that all reports are complete, accurate,



and mapped to the correct patient.
- Coordinate with doctors for final review and completion of MHC reports.
- Compile and arrange investigation reports and final health check-up reports.
- Coordinate printing, scanning, emailing, or physical dispatch of completed reports.
- Maintain records of reports dispatched and follow up on pending reports.
- Coordinate with corporate clients/HR teams regarding patient schedules, completion status, and report dispatch.
- Maintain daily records of patient visits, completed health check-ups, billing, pending investigations, and report dispatch.
- Prepare daily, weekly, and monthly MIS reports as required by management.
- Maintain patient confidentiality and ensure proper handling of medical records.
- Address patient concerns and coordinate with concerned departments for timely resolution.
- Follow up on pending cases until the complete MHC process is closed.
- Ensure smooth end-to-end coordination from patient registration to final report dispatch.

📌 Walk-in || MHC Coordinator/ Patient Relations officer (Chennai)
🏢 Dr.Kamakshi Memorial Hospital
📍 Chennai