Enterprise Account Manager

Location: Mumbai, Bengaluru (1 opening per city)

About Company:

The company is a multi-year, award-winning cybersecurity services partner headquartered in Bangalore — trusted by 60+ global enterprises across banking, capital markets, manufacturing and critical infrastructure. The company is a Gold Partner for CyberArk in India.

About the Role

We're looking for an Enterprise Account Manager to own, retain, and grow a portfolio of key enterprise cybersecurity accounts. You'll be the primary commercial point of contact for existing clients, driving renewals and upsell/cross-sell, and after an initial ramp-up period you'll also take on new-logo acquisition across your territory.

What You Will Do

1. Serve as the primary commercial point of contact and trusted advisor for enterprise accounts
2. Proactively manage contract renewal timelines, adoption, and value realization to drive high retention
3. Identify, qualify, and close upsell and cross-sell opportunities across the cybersecurity services portfolio
4. Partner with internal technical teams to translate customer challenges into scoped, sellable solutions
5. Conduct regular check-ins and business reviews to maintain customer satisfaction
6. Own customer escalations end-to-end, coordinating with internal stakeholders for resolution
7. Maintain accurate account plans,



sales pipeline, and revenue forecasts
8. From month 6 onward, take on new-logo acquisition and territory development alongside account management
9. Travel to client sites across Mumbai/Bangalore (and intercity as needed) for meetings and reviews.

What We're Looking For

1. 3+ years of experience in enterprise sales, account management, or commercial client handling for mid-to-large organizations
2. Demonstrated track record of owning account renewals, revenue retention, and upselling/cross-selling
3. Solid commercial acumen paired with the ability to lead technical conversations with enterprise IT and security stakeholders
4. Proven negotiation, escalation handling, and relationship management skills
5. Experience working with a tier-1 CRM (Salesforce, HubSpot, Zoho, Freshsales, or MS Dynamics)
6. Willingness to travel extensively within the region, including intercity travel
7. Currently based in (or open to relocating to) Mumbai or Bangalore
8. Prior experience selling cybersecurity, IT infrastructure, or enterprise software/services is a plus
9. Familiarity with Identity Security solutions (PAM, Secrets Management, Certificate Lifecycle Management, Endpoint Privilege Management) is a plus, though not mandatory

📌 Enterprise Account Manager (Mumbai)
🏢 Careerfit.ai
📍 Mumbai