Responsible for mitigating risk and preventing loss in a production setting and enabling spend for our customers, by handling potential credit abuse and credit bust out for Business and Consumer accounts.
Responsibilities
- Collaborating on this team provides opportunities in enhancing analytical skills and identifying potential trends in card utilization behavior.
- Colleagues in this position handle cases and complete analysis on accounts to determine if there is a possible intention by card members to defraud American Express or cause American Express to suffer significant financial loss.
- Specialists assist in managing the aging of the CBO portfolio and support both inbound & outbound volume.
- Successful specialists must have the ability to quickly analyze account information and identify what is hiding in the data.
Qualifications
Minimum Qualifications
- Minimum 1 year of meaningful experience in Contact Center Domain.
- Strong proficiency in verbal and written communication skills
- Should possess analytical, decision making and problem-solving skills
Preferred Qualifications
- Graduate with minimum 1 year experience in contact center domain
- Prior experience in credit, collections is preferred
📌 Senior Customer Service Representative (Gurugram)
🏢 American Express
📍 Gurugram
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