Customer Support Executive (Jamshedpur)

Customer Support Executive (Jamshedpur)

03 Oct
|
Crystree Solutions
|
Jamshedpur

03 Oct

Crystree Solutions

Jamshedpur

Roles and Responsibilities

- Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.

- Handle customer complaints and feedback in a qualified manner, escalating issues when necessary.

- Maintain accurate records of all interactions with customers using our CRM system.

- Collaborate with internal teams to resolve complex customer issues and improve overall satisfaction ratings.

- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

📌 Customer Support Executive (Jamshedpur)
🏢 Crystree Solutions
📍 Jamshedpur

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