- Provide exceptional customer support through phone, email, and chat channels to resolve customer queries and concerns.
- Handle international calls from customers across various time zones with professionalism and accuracy.
- Process customer orders, cancellations, and refunds efficiently while maintaining a high level of product knowledge.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-7 years of experience in BPO/Call Centre workplace or related field.
- Excellent communication skills for handling international calls and resolving customer complaints effectively.
- Proficiency in processing transactions via phone, email, or chat platforms.
- Ability to work on rotational shifts including evenings (US shift) if required.