- Provide L1/L2 production support for Java-based enterprise applications, ensuring timely incident resolution within SLA
- Monitor application logs, batch jobs, and system health; proactively identify and resolve issues before they impact business
- Perform root cause analysis (RCA) for recurring incidents and implement permanent fixes
- Troubleshoot issues across Java/J2EE, Spring Boot, REST APIs, SQL databases, and middleware components
- Coordinate with development, infrastructure, and client-facing teams during incident/escalation management
- Write and maintain runbooks, knowledge base articles, and support documentation
- Participate in on-call rotation / shift-based support as required
- Use monitoring and ticketing tools (e.g., [Splunk/Dynatrace/ServiceNow/JIRA]) to track and manage issues
📌 Software Engineer (Chennai)
🏢 Cognizant
📍 Chennai
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