Role & responsibilities:

1.Area Business Strategy & P&L; Ownership

- Own the business performance revenue, cost and profitability of every centre within the assigned

area/region.

- Develop and execute an area-level growth plan aligned with organizational revenue and margin targets.
- Set centre-wise targets for enrollments, revenue, retention and cost, and monitor performance against plan.
- Approve and manage centre-level operating budgets within delegated authority; flag deviations to senior

management.

2. Revenue & Enrollment Target Management

- Drive monthly and quarterly enrollment and revenue targets across all centres in the area.
- Review lead pipeline, conversion trends and Admission Counsellor performance at each centre; intervene

where conversion lags.

- Coordinate with the Marketing team on area-specific campaigns, local events and lead-generation activity.
- Identify underperforming centres early and drive corrective action plans.

3. Centre Performance Monitoring & Governance

- Conduct regular centre visits and performance reviews across the assigned area
- Track each centre's key operating metrics attendance, batch utilization, fee collection, complaint resolution through the Admin Executive at each location.
- Establish standard operating procedures for centre operations and ensure consistent adoption across all centres.
- Benchmark centre performance against each other and share best practices across the area.

4. Admissions & Marketing Coordination

- Partner with Marketing and Admissions leadership to plan area-specific outreach school tie-ups, STEM

fairs, community events and local promotions.

- Ensure Admission Counsellors at each centre are equipped with the collateral, offers and support needed to hit

targets.

- Monitor local competitive activity and pricing, and recommend area-specific commercial responses.

5. Team Leadership & Admin Executive Management

- Recruit, train, supervise and evaluate Admin Executives across all centres in the area.




- Set clear performance expectations for each Admin Executive and conduct regular one-on-ones and

performance reviews.

- Build a culture of ownership, service excellence and accountability at every centre.
- Manage staffing gaps, leave coverage and escalations across the centre network.

6. Academic Quality & Program Delivery Oversight

- Monitor program delivery quality, trainer punctuality and batch schedules across all centres, coordinating with

the Academic team where issues arise.

- Ensure a consistent learner experience and brand standard across every centre in the area.
- Escalate academic quality concerns to the Academic/Product leadership with supporting data.

7. Compliance, Audit & Risk Management

- Ensure every centre complies with statutory, safety, licensing and organizational policy requirements.
- Conduct or coordinate periodic audits of centre operations, finances and documentation.
- Identify and mitigate operational, financial and reputational risks across the area.
- Maintain audit-readiness and ensure timely closure of audit findings at every centre.

8. Vendor, Facility & Capex Oversight

- Oversee facility standards, maintenance and vendor performance across all centres in the area.
- Approve area-level vendor contracts and capital expenditure proposals within delegated authority.
- Ensure consistent infrastructure and ambience standards across the centre network.

9. Customer Experience & Parent Relationship Management

- Own escalated parent and student concerns across the area, ensuring timely, satisfactory resolution.
- Monitor parent satisfaction and NPS at each centre and drive improvement plans where scores lag.
- Champion a consistent, high-quality customer experience as a competitive differentiator.

10. Expansion & New Centre Development

- Support market assessment, site selection and business-case development for new centres within the area.
- Lead current centre launch readiness — staffing, infrastructure, compliance and go-to-market planning.
- Ramp new centres to target enrollment and profitability within the defined runway.

📌 Business Head (Mumbai)
🏢 TopRock Global
📍 Mumbai