- Handle customer inquiries via phone calls, emails, or chats to resolve their queries related to banking products and services.
- Provide accurate and timely resolutions to customers' issues while maintaining a high level of professionalism.
- Collaborate with internal teams to resolve complex issues that require escalation.
- Meet performance targets for quality metrics such as first-call resolution rate, handle time, and abandon rate.
Job Requirements :
- Excellent communication skills with the ability to articulate thoughts clearly over the phone.
- Robust convincing power to address customer concerns effectively.
- Ability to work in an international voice process environment with diverse accents and languages.
📌 Customer Support Associate (Pune)
🏢 Quess IT Solutions
📍 Pune
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