The Assistant Manager Operations will oversee voice/Chat processes, manage teams, drive quality initiatives, and ensure smooth day-to-day operations while meeting client expectations.
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Eligibility:
- Graduate (any stream)
- 6+ years International BPO industry experience is a mandate
- 1+ year as Associate/Assistant Manager Operations in current role.
- Experience managing Voice operations in Customer Support ,sales & Retention.
Key Skills:
- Communication: Explicit, organized, fluent in English
- Analytical skills: Ability to interpret data, create reports
- Process improvement: Optimize workflows, reduce escalations
- Leadership: Train new hires, supervise shifts, conduct audits
- Problem-solving: Think creatively, provide solutions
- Client management:
Handle reviews, escalations, planning
Responsibilities:
- Manage multiple processes/LOBs
- Train and mentor team members (new hire & refresher batches)
- Ensure compliance with policies and data security
- Drive quality culture and minimize escalations
- Prepare reports, dashboards, and handle billing/invoicing
- Conduct client calls, reviews, and business planning
- Support transitions and business development activities.
Job Details:
- Location: Pune
- Shift: Canadian Rotational shifts and Rotational offs.
- Transport: Home pick up & drop IF within transport boundary.
Looking for Immediate joiner or less then 30 days' notice majorly.
📌 Assistant Operations Manager (Pune)
🏢 Tech Mahindra
📍 Pune
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