- Manage contact center operations to ensure seamless service delivery, meeting customer expectations and SLAs.
- Oversee daily activities of the team, including scheduling, training, coaching, and performance management.
- Develop and implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.
- Collaborate with cross-functional teams to resolve complex issues and drive business growth.
Job Requirements :
- 10-14 years of experience in BPO/Call Center industry with expertise in Contact Center Operations.
- Proven track record of managing large teams (50+ agents) with excellent results.
- Solid understanding of US Healthcare domain knowledge preferred but not mandatory.
📌 Operations Manager (Pune)
🏢 Concentrix
📍 Pune
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