Helpdesk Support (Pune)

Helpdesk Support (Pune)

03 Oct
|
Allegis Global Solutions (AGS)
|
Pune

03 Oct

Allegis Global Solutions (AGS)

Pune

Roles and Responsibilities :

- Provide technical support to customers via phone, email, or chat for desktop-related issues.
- Troubleshoot and resolve hardware and software problems in a timely manner.
- Escalate complex issues to senior technicians or other teams when necessary.
- Document customer interactions using CRM software.

Job Requirements :

- 5-8 years of experience in IT services & consulting industry.
- Robust knowledge of handling calls, helpdesk management, L1 (level 1) technical support.
- Ability to work on service desk operations with excellent communication skills.

📌 Helpdesk Support (Pune)
🏢 Allegis Global Solutions (AGS)
📍 Pune

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