:Greetings!!

We are looking for a skilled Microsoft Dynamics 365 (D365) Techno-Functional Consultant with solid experience in implementing, configuring, and supporting Dynamics 365 Sales, Marketing and Customer Service solutions. The ideal candidate should possess a strong blend of functional business process knowledge and technical expertise to deliver end-to-end CRM solutions.

Experience : 5+ Years

Role : Sr.Engineer & Technical Lead

Location: Mumbai/Navi Mumbai

Key Responsibilities

- Gather, analyze, and document business requirements for Sales and Customer Service processes.
- Configure and customize Microsoft Dynamics 365 Sales and Customer Service applications.
- Design and implement solutions using Microsoft Dynamics 365
- Develop and customize plugins, workflows, JavaScript, business rules, custom APIs, and PCF controls.
- Integrate D365 with external applications using REST APIs, Azure Services, Logic Apps or middleware.
- Perform data migration using Data Import Wizard, SSIS or Azure Data Factory.
- Participate in solution design, technical architecture, code reviews and deployment activities.
- Troubleshoot production issues and optimize application performance.
- Collaborate with business stakeholders,



functional consultants and cross-functional teams during all project phases.
- Support testing activities including SIT, UAT, regression testing and production deployments.

Required Skills Functional:

- Strong understanding of
- Lead-to-Opportunity
- Opportunity-to-Quote
- Quote-to-Order
- Customer Case Management
- SLA Management
- Knowledge Management
- Omnichannel/Customer Service Workspace (preferred)

- Experience in requirement gathering and solution design.
- Understanding of Agile/Scrum delivery methodology.

Technical:

- Microsoft Dynamics 365 Sales & Customer Service
- Power Platform (Power Apps, Power Automate, Power BI)
- C#, .NET Framework/.NET Core
- JavaScript, TypeScript
- Dataverse
- Plugin Development
- Custom Workflow Activities
- REST APIs & Web API
- Azure Functions, Logic Apps (preferred)
- SQL Server
- Git/Azure DevOps
- CI/CD pipelines

Qualifications

- Bachelor's degree in Computer Science, Engineering or related field.
- 9+ years of Microsoft Dynamics 365 CRM implementation experience.
- Microsoft Dynamics 365 and/or Power Platform certifications are highly preferred.

📌 Technical Lead - Microsoft Dynamics 365 (Navi Mumbai)
🏢 Saint-Gobain
📍 Navi Mumbai