We are looking for a Telesales Executive – Admissions who will be responsible for managing admission enquiries entirely through telephonic calls and digital follow-ups.
The role will focus on contacting prospective parents/students, providing relevant admission information, managing leads, conducting regular follow-ups, and converting enquiries into applications and admissions.
This is a calling-based role and does not involve physical/face-to-face interaction with parents.
Key Responsibilities:
- Handle inbound and outbound calls for admission enquiries.
- Contact leads generated through various online and offline sources.
- Provide accurate information regarding courses/programs, admission process, eligibility, fee structure and other relevant details over calls.
- Understand the requirements of prospective parents/students through telephonic conversations.
- Conduct regular and structured follow-ups with interested leads.
- Convert enquiries into applications and confirmed admissions.
- Manage the complete lead journey from initial call to admission closure.
- Achieve defined daily/monthly calling,
conversion and admission targets.
- Re-engage cold, inactive and pending leads to improve conversions.
- Handle queries and objections effectively over calls.
- Maintain accurate call notes, lead status and follow-up schedules in the CRM.
- Ensure timely follow-up on every assigned lead and minimize lead leakage.
- Coordinate internally with the Admissions team for any documentation or admission-related requirements.
- Maintain professional communication and provide a positive experience throughout the telephonic admission process.
Candidate Profile
- Graduate in any discipline.
- 1–4 years of experience in telesales, telecalling, inside sales, education sales or admission calling.
- Strong verbal communication and convincing skills.
- Excellent follow-up and objection-handling ability.
- Comfortable making a high volume of calls on a daily basis.
- Target-oriented with a robust focus on conversion and closure.