Role Summary

We are looking for a skilled Microsoft Dynamics 365 (D365) Techno-Functional Consultant with 9+ years of experience in implementing, configuring, and supporting Dynamics 365 Sales, Marketing and Customer Service solutions. The ideal candidate should possess a strong blend of functional business process knowledge and technical expertise to deliver end-to-end CRM solutions.

Key Responsibilities

- Gather, analyze, and document business requirements for Sales and Customer Service processes.
- Configure and customize Microsoft Dynamics 365 Sales and Customer Service applications.
- Design and implement solutions using Microsoft Dynamics 365
- Develop and customize plugins, workflows, JavaScript, business rules, custom APIs, and PCF controls.
- Integrate D365 with external applications using REST APIs, Azure Services, Logic Apps or middleware.
- Perform data migration using Data Import Wizard, SSIS or Azure Data Factory.
- Participate in solution design, technical architecture, code reviews and deployment activities.
- Troubleshoot production issues and optimize application performance.
- Collaborate with business stakeholders, functional consultants and cross-functional teams during all project phases.
- Support testing activities including SIT, UAT, regression testing and production deployments.

Required Skills

Functional

- Strong understanding of:
- Lead-to-Opportunity
- Prospect-to-Quote
- Quote-to-Order
- Customer Case Management
- SLA Management
- Knowledge Management
- Omnichannel/Customer Service Workspace (preferred)





- Experience in requirement gathering and solution design.
- Understanding of Agile/Scrum delivery methodology.

Technical

- Microsoft Dynamics 365 Sales & Customer Service
- Power Platform (Power Apps, Power Automate, Power BI)
- C#, .NET Framework/.NET Core
- JavaScript, TypeScript
- Dataverse
- Plugin Development
- Custom Workflow Activities
- REST APIs & Web API
- Azure Functions, Logic Apps (preferred)
- SQL Server
- Git/Azure DevOps
- CI/CD pipelines

Preferred Skills

- Experience with Power Pages and Copilot for Dynamics 365.
- Experience integrating D365 with ERP systems such as SAP.
- Knowledge of Microsoft Azure Integration Services.
- Experience in multi-country/global CRM implementations.

Qualifications

- Bachelors degree in computer science, Engineering or related field.
- 9+ years of Microsoft Dynamics 365 CRM implementation experience.
- Microsoft Dynamics 365 and/or Power Platform certifications are highly preferred.

Good to Have

- Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
- Microsoft Certified: Power Platform Functional Consultant Associate
- Experience working with global stakeholders and distributed delivery teams.
- Exposure to DevOps, ALM, and release management practices.

This role requires an individual who can bridge business and technology, delivering scalable and high-quality D365 Sales and Customer Service solutions while working effectively with both business users and technical

📌 Hiring For Technical Lead - Dynamics 365 -Mumbai
🏢 Saint-Gobain
📍 Mumbai