Senior Service Desk Associate (Nagpur)

Senior Service Desk Associate (Nagpur)

03 Oct
|
Gratitude India
|
Nagpur

03 Oct

Gratitude India

Nagpur

Provide technical support via phone, email and chat. Diagnose and resolve customer issues using SOPs and knowledge bases, manage tickets, meet SLOs and quality targets, perform root cause analysis, and support key Google Workspace products and tools.

Required Candidate profile

1–5 years of technical support or service desk experience. Robust troubleshooting, communication and ticketing skills, basic ITIL knowledge, 60–80 WPM typing and hands-on use of Google Workspace apps.

📌 Senior Service Desk Associate (Nagpur)
🏢 Gratitude India
📍 Nagpur

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