Job Description:-

- Agentic AI (hands-on build): LLM-based agents + RAG grounding + tool-calling + multi-agent orchestration
- Conversational AI: NLU + containment / deflection / disconnect / authentication-funnel metrics
- Contact Center domain: Contact Center Transformation + KPIs (AHT / FCR / NPS) + Workforce Management
- Platforms: Salesforce Service Cloud + Genesys / NICE / Amazon Connect + IVR / CTI
- Engagement leadership: End-to-end project delivery + client / stakeholder management + structured problem solving

What You Must Have

- At least MBA degree
- At least 4 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Preference for at least one of the following fields of study: Artificial Intelligence and Robotics, Business Analytics,



Computer and Information Science, Computer Engineering, Computer Programming, Data Processing/Analytics/Science, Engineering, Information Technology, Machine Learning, Management Information Systems, Mathematics, Statistics, Systems Engineering
- Demonstrating proficiency in data science algorithms and workflows
- Utilizing advanced machine learning techniques for predictive modeling
- Excelling in complex data analysis and data-driven decision making
- Leveraging programming languages such as C++, R, and MATLAB
- Applying knowledge of neural networks and deep learning frameworks

📌 Agentic Diagnostic & Insights-Associate (Bangalore Rural)
🏢 PwC
📍 Bangalore Rural