- Handle patient calls for a U.S.-based healthcare project.
- Communicate with patients in English and Spanish.
- Handle patient queries and provide appropriate assistance.
- Follow up with patients as required.
- Maintain accurate records of calls and interactions.
- Provide professional and customer-focused service.
- Coordinate with the team to ensure timely resolution of patient queries.
Preferred candidate profile
- 2-3 years of experience in International BPO, Customer Service, Collections or Healthcare.
- Fluent spoken English and Spanish.
- Strong communication and customer-handling skills.
- Comfortable handling patient calls and follow-ups.
- Good listening, problem-solving and interpersonal skills.
- Willing to work for a U.S.-based healthcare project.
- Delhi NCR candidates can apply if willing to relocate to Mohali, Punjab.
Perks and benefits :
- Competitive salary: 50000-55,000/month (Negotiable)
- Full time, permanent opportunity
- International U.S. healthcare process
- Growth and learning opportunities