Area Activities expected to be performed by a Lenskart Sales Associate Customer focus:
Driving Net Promoter Score
Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the
free eye check-up
Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to
deliver the best shopping experience to the customers
Understanding the POS system to ensure that the transactions are processed effectively
Being dedicated to customer satisfaction and resolving any concerns that the customer has
Product recommendation
Presenting the customer with an optimal selection of products based on customer preferences
Understanding the unstated needs of the customer, asking relevant questions, and picking the
right time to pitch the recommended solutions
Achieving sales vs. Plan & SOP adherence
Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
Post making the sale,
coordinating with the customer for product pick-up, after receiving due
communication from the warehouse. In case of returns, he/she is expected to understand the
reason and try to resolve the same to control the return percentage.
Store upkeep & maintenance
Maintaining the store as per Lenskart standards, cleaning the frames and other equipment
regularly, and ensuring there is no deviation as per the SOP
Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or
damage in the store
Personal attributes & competencies
- Minimum qualification: Graduate
- Ability to build rapport and trusting relationships
- Ability to understand unstated needs of the customer and offer solutions
- Transparent communication and active listening skills
- Ability to adapt to changing environment and openness to learn
- Proactive task ownership, result-orientation, and customer-orientation
- Ability to multitask and organize activities based on priority
📌 Sales Associate (Bargarh)
🏢 Lenskart
📍 Bargarh
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