- US SHift
- Location: Gurgaon
- Notice Period: Immediate joiners to 30 days
- Work from Office : 4 days
- Experience Min .8 years+

Technical Business Analyst PAM & AI Security Projects

Position Title: Technical Business Analyst (PAM & AI Security)
Department: Security Operations / Office of the CISO (oCISO)

Position Summary

We are seeking a Technical Business Analyst (BA) to support the implementation and operationalization of strategic security initiatives within the Privileged Access Management (PAM) and AI Security programs. This role will serve as a bridge between Security, Infrastructure, Identity & Access Management, Engineering, Operations, and business stakeholders, ensuring that requirements, processes, integrations, and implementation activities are clearly documented and effectively delivered.

The successful candidate will be responsible for gathering and documenting business and technical requirements, developing implementation and testing documentation, supporting user adoption efforts, coordinating stakeholder engagement, and ensuring successful rollout of new enterprise security platforms and capabilities.

Key Responsibilities

Requirements Gathering & Analysis

- Elicit, analyze, document, and maintain business, functional, technical, and security requirements.
- Facilitate workshops and meetings with stakeholders to understand current-state and future-state processes.
- Translate business needs into detailed user stories, use cases, process flows, and technical requirements.
- Identify gaps, dependencies, risks, and process improvement opportunities related to platform implementations.

PAM Program Support

- Document requirements for PAM onboarding, integrations, account migration activities, and operational processes.
- Define use cases, workflows, and business processes supporting privileged access governance.
- Collaborate with Security Engineering and platform vendors to validate requirements and implementation approaches.
- Support development and execution of migration plans, operating procedures, and platform adoption strategies.

AI Security & Non-Human Identity (NHI) Support

- Document requirements and use cases for NHI discovery, governance, reporting, and lifecycle management.




- Support definition of integration and automation requirements for AI Security and NHI initiatives.
- Assist with documenting controls, governance processes, reporting requirements, and operational procedures.
- Collaborate with engineering teams to define acceptance criteria for NHI-related capabilities and integrations.

Testing & Quality Assurance

- Develop test strategies, test plans, test cases, validation procedures, and acceptance criteria.
- Coordinate User Acceptance Testing (UAT) activities with business and technical stakeholders.
- Document test results, defects, remediation activities, and implementation readiness assessments.
- Support go-live readiness reviews and post-implementation validation activities.

Implementation & Rollout Support

- Develop implementation playbooks, deployment plans, cutover documentation, and operational runbooks.
- Coordinate implementation activities across multiple teams and stakeholders.
- Track actions, dependencies, decisions, and project deliverables.
- Assist with issue management, risk tracking, and escalation processes during rollout activities.

Change Management, Training & Adoption

- Develop user guides, quick-reference materials, FAQs, training presentations, and adoption aids.
- Support communication planning and stakeholder engagement activities.
- Facilitate training sessions and knowledge transfer workshops.
- Measure adoption and collect stakeholder feedback to support continuous improvement.

Enterprise Business Analysis Activities

- Create process maps, swimlane diagrams, and workflow documentation.
- Maintain requirements traceability matrices and solution documentation repositories.
- Support solution evaluations, vendor workshops, and implementation planning sessions.
- Assist Project and Program Managers with status reporting, meeting facilitation, and governance activities.
- Ensure documentation aligns with organizational standards, audit requirements, and security policies.





Required Qualifications

- 5+ years of Business Analyst experience supporting enterprise technology implementations.
- Experience gathering and documenting both business and technical requirements.
- Strong documentation skills, including requirements, process flows, use cases, testing artifacts, and operational procedures.
- Experience supporting enterprise SaaS, cloud, infrastructure, identity, or security-related projects.
- Experience facilitating meetings and workshops with both technical and business stakeholders.
- Strong written and verbal communication skills.
- Proficiency with Microsoft 365 tools including Word, Excel, PowerPoint, Teams, and Visio.

Preferred Qualifications

- Experience supporting Identity & Access Management (IAM), Privileged Access Management (PAM), cybersecurity, or compliance initiatives.
- Familiarity with Non-Human Identity (NHI), AI Security, service accounts, secrets management, or machine identity concepts.
- Experience working in regulated environments such as healthcare, life sciences, or pharmaceutical services.
- Knowledge of Agile, Scrum, and Waterfall delivery methodologies.
- Experience using Azure DevOps, Jira, Smartsheet, ServiceNow, or similar project and requirements management tools.
- Understanding of cloud platforms including Azure, AWS, or GCP.

Deliverables

- Business and technical requirements documentation.
- User stories, use cases, process maps, and workflow diagrams.
- Functional specifications and requirements traceability matrices.
- Test strategies, test plans, test scripts, UAT coordination, and validation documentation.
- Training materials, user guides, adoption resources, and knowledge transfer documentation.
- Implementation playbooks, rollout plans, operational procedures, and support documentation.
- Executive-ready status reporting and implementation readiness artifacts.

Expected Outcome

The Technical Business Analyst will help accelerate delivery of the PAM and AI Security programs by ensuring requirements are clearly defined, stakeholders remain aligned, implementations are thoroughly tested and documented, and current security capabilities are successfully adopted and operationalized across the enterprise.

📌 Technical Business Analyst PAM & AI Security Projects (Gurugram)
🏢 RexOreo Consulting
📍 Gurugram