Infinity Learn is looking for an enthusiastic and target-oriented Academic Counsellor – Middle East Process to join our team. The candidate will be responsible for connecting with students and parents across Middle Eastern countries, understanding their academic requirements, counselling them on suitable learning programs, and converting qualified leads into enrollments.
The ideal candidate should have excellent communication skills, a customer-focused approach, and a strong interest in sales and education.
Key Responsibilities
- Connect with prospective students and parents from the Middle East market through inbound and outbound calls.
- Understand students' academic needs, goals, and learning requirements.
- Provide personalized academic counselling and recommend suitable courses.
- Explain course structure, features, benefits, pricing, and enrollment process.
- Handle customer queries, objections, and concerns professionally.
- Convert qualified leads into successful enrollments.
- Conduct timely follow-ups with prospective students and parents.
- Maintain accurate customer and lead information in the CRM.
- Build strong relationships with students and parents.
- Achieve daily, weekly, and monthly enrollment/revenue targets.
- Coordinate with internal teams to ensure a smooth enrollment experience.
- Maintain high standards of customer service and professional communication.
Candidate Profile
- Bachelor's degree in any discipline preferred.
- 0–3 years of experience in Academic Counselling, Inside Sales, EdTech Sales, Telecalling, Telesales, or Customer Relationship roles.
- Experience handling Middle East / international customers will be an added advantage.
- Excellent verbal and written English communication skills.
- Strong convincing, negotiation, and objection-handling skills.
- Customer-focused with excellent interpersonal skills.
- Comfortable working in a target-driven environment.
- Good follow-up and relationship-building skills.
- Basic computer and CRM knowledge.
- Freshers with excellent communication skills and a passion for sales can also apply.
What We Offer
- Market-competitive salary package.
- Attractive performance-based incentives.
- Structured training and onboarding.
- Career growth opportunities.
- Opportunity to work with international students and parents.
- Dynamic and performance-driven work environment.
Work Timings
12:30 PM afternoon to 10:30 PM night ( Middle East Time Zone )
Candidates must be comfortable working in the above-mentioned shift timings.
How to Apply
Interested candidates can share their updated resume on WhatsApp at (phone hidden).
Candidates who are interested in the role and comfortable with the required working hours can share their resume to proceed with the interview process.