Name of Company: SSIZ International Pvt. Ltd.

Job Title: E-commerce – Operations Support Executive

Industry Type: Beauty & Personal Care

Department: E-commerce – Operations

Reporting To: E-commerce – Operations Manager

Experience: 08 months to 3 years

Location: Santacruz (W), Mumbai

Employment Type: Full-Time

----------------------------------------------------------------------------------------------

- About the Role:

We are looking for a detail-oriented and proactive Operations Support Executive to support the day-to-day operations of our growing e-commerce business. The candidate will be responsible for order processing, marketplace operations, inventory coordination, returns & cancellations, product listings, MIS reporting, and coordination with logistics, warehouse, customer service, and internal teams. The ideal candidate should be comfortable working with e-commerce platforms such as Amazon, Flipkart, Myntra, Shopify and other marketplaces, and should have strong Excel/Google Sheets skills.

----------------------------------------------------------------------------------------------

- Key Responsibilities:

1. Order & E-commerce Operations-

 Monitor and process daily orders across marketplaces and D2C website.

 Ensure orders are processed, packed and dispatched within defined timelines.

 Track order status, delayed orders, cancellations and failed deliveries.

 Coordinate with warehouse and logistics partners for smooth order fulfilment.

 Monitor shipment tracking and resolve operational issues.

2. Marketplace Management-

 Manage day-to-day operational activities on Amazon, Flipkart and other marketplaces.

 Monitor Seller Central / marketplace dashboards for orders, inventory, returns, cancellations and account-related issues.

 Ensure product listings are active and operational.

 Coordinate with marketplace teams for operational queries and escalations.

 Monitor marketplace performance and identify operational gaps.

3. Shopify / D2C Operations-

 Monitor orders received through the company website.

 Ensure inventory, pricing and product information is updated.

 Coordinate with the warehouse for timely fulfilment of website orders.

 Monitor website orders, cancellations, refunds and returns.

 Support basic operational activities on Shopify.

4. Inventory Coordination-

 Monitor stock availability across warehouses and sales channels.

 Maintain daily/weekly inventory reports.

 Identify low-stock and out-of-stock SKUs.





 Coordinate with warehouse and purchase teams for replenishment.

 Ensure marketplace inventory is updated accurately.

 Track stock discrepancies and assist in reconciliation.

5. Returns, Refunds & RTO-

 Monitor customer returns, replacements and refund cases.

 Track RTO (Return to Origin) shipments.

 Coordinate with logistics and warehouse teams for returned products.

 Maintain return and RTO MIS.

 Identify recurring return/RTO reasons and highlight issues to management.

6. MIS & Reporting-

 Prepare daily, weekly and monthly operational reports.

 Maintain reports for: Orders, Sales, Inventory, Returns, RTO, Cancellations, Dispatches, Marketplace performance

 Analyse operational data and highlight discrepancies or unusual trends.

 Maintain accurate records in Excel/Google Sheets.

7. Coordination & Support-

 Coordinate with: Warehouse, Logistics partners, Customer service, Finance, Purchase, Sales & Marketing, Marketplace account managers.

 Follow up on pending operational issues and ensure timely closure.

 Escalate critical issues to the reporting manager.

8. Product Listing Support-

 Assist in creating and updating product listings.

 Check product titles, descriptions, images, specifications, prices and attributes.

 Coordinate with the content/marketing team for listing updates.

 Ensure product information is consistent across sales channels.

------------------------------------------------------------------------------------------

- Key Performance Indicators (KPIs):

The candidate will be evaluated on:

 Order processing accuracy

 On-time dispatch %

 Order cancellation %

 RTO %

 Return processing turnaround time

 Inventory accuracy

 Marketplace operational health

 Listing accuracy

 MIS/reporting accuracy

 Issue resolution turnaround time

 Coordination and follow-up efficiency

----------------------------------------------------------------------------------------------

- Required Skills:

 Good knowledge of e-commerce operations

 Experience with marketplaces such as Amazon, Flipkart, Myntra, Meesho or similar

 Working knowledge of Shopify or other D2C platforms





 Strong MS Excel / Google Sheets skills

 Valuable communication and coordination skills

 Strong attention to detail

 Ability to manage multiple tasks simultaneously

 Good follow-up and problem-solving skills

 Ability to work with large volumes of orders/data

--------------------------------------------------------------------------------------------

- Excel Skills Preferred:

 VLOOKUP / XLOOKUP

 Pivot Tables

 SUMIF / COUNTIF

 Filters & sorting

 Basic data analysis

 MIS preparation

----------------------------------------------------------------------------------------------

- Qualification & Experience:

Education: Graduate in any discipline.

Experience: 1–3 years in e-commerce operations, marketplace operations, order management, supply chain or a related role.

----------------------------------------------------------------------------------------------

- Preferred Candidate Profile:

 Hands-on and execution-oriented

 Highly organised and systematic

 Solid ownership and accountability

 Good analytical ability

 Comfortable working with Excel and online dashboards

 Fast learner with a problem-solving mindset

 Able to work under deadlines

 Strong coordination and follow-up skills

----------------------------------------------------------------------------------------------

Pay: From ₹25,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Ability to commute/relocate:

- Santacruz West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- What is your Current Take Home Salary?
- What is your Exepected Take Home Salary?
- If selected, how soon you can join?
- Do you have hands-on experience in E-commerce Operations / Marketplace Operations?

(YES / NO)

- While applying, please mentioned your AGE:
- **Do you have experience in B2C Sales / Order Processing, including cancellations, returns and order status management?

(YES / NO)

- Have you maintained B2B & B2C sales / order data and prepared regular Sales MIS / Reports?

(YES / NO)

- Do you have strong knowledge of MS Excel / Google Sheets, including VLOOKUP / XLOOKUP, Pivot Tables, SUMIF / COUNTIF, and MIS reporting?

Please Mentioned:

- ** Do you have hands-on experience in B2B Purchase Order (PO) processing?

(YES / NO)

Education:

- Bachelor's (Required)

Experience:

- 3year: 1 year (Required)

Shift availability:

- Day Shift (Required)

Work Location: In person

📌 E-commerce – Operations Support Executive (Santacruz West)
🏢 SSIZ International
📍 Santacruz West