Role & responsibilities

Monitoring & Incident Response:

- Continuously monitor network devices, links, and critical services using approved monitoring tools.
- Respond promptly to alerts, alarms, and incidents, ensuring timely triage and resolution as per defined SLAs.
- Identify recurring issues and document resolution steps for knowledge base enhancement.

Escalation & Coordination:

- Escalate unresolved or complex issues to L2/L3 teams in accordance with defined SOPs and escalation matrix.
- Coordinate with service providers, vendors, and internal IT/network teams for incident follow-up, RFO (Root Cause Analysis), and service restoration.

Operational Health Checks:

- Perform routine and scheduled health checks on routers, switches, firewalls, load balancers, and wireless controllers following defined SOP checklists.
- Record performance metrics and anomalies in daily logs and report deviations to network leads.





Documentation & Compliance:

- Maintain incident, request, and change records in ITSM tools (e.g., ServiceNow, Remedy).
- Update runbooks, SOPs, and KB articles to reflect current operational practices.
- Adhere to defined security and compliance policies during troubleshooting and configuration tasks.

26 years of experience in Network Operations or equivalent NOC environment.

Experience

Strong understanding of networking fundamentals (TCP/IP, VLANs, routing, switching).

Experience with Cisco, Juniper, or equivalent network devices.

Familiarity with monitoring and ticketing tools.

Basic troubleshooting of VPNs, firewalls, and wireless access points.

Positive communication and coordination skills with cross-functional teams.

📌 CIS-NOC (Hyderabad)
🏢 Cloudxtreme
📍 Hyderabad