Roles & Responsibilities

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Valuable experience & knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems.

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Good working knowledge of Quality Control methodologies

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Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies

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Experience on Quality Assurance practices leading Stable and predictable process performance

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Experience in leveraging & proven expertise in replicating key best practices and standards, realizing cross industry synergies.

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Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team

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Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes

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Process Improvement Methodologies,



Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs.

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Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits.

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Ability to analyze complex data and share key process and business inferences/insights with the leadership team

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Ability to project manage complex change initiatives by partnering with clients

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Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives.

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Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis

- Strong communication skills .
Educational Requirement
Graduate
Preferred Skills
Quality->Quality Operations
Service Line
Quality

📌 Assistant Manager - Quality (Hyderabad)
🏢 Infosys BPM
📍 Hyderabad