Role & responsibilities

Responsibilities: Managing/creating user accounts as per approved access request form. • Trouble shooting user access issues and escalate to required team as per process. • Creating and managing Security groups. • Should have knowledge on creating Shared Mailboxes & Distribution groups. • Represent Access Services Team and/or AD Administration Team on related projects. • Should have knowledge on Power-Shell, Exchange PowerShell. • Must be able to gain familiarity and understanding with the following technologies: Web based applications, VPN, Exchange, MIM and Active Directory, Knowledge ServiceNow or any ticketing tools, SharePoint, SQL. Qualifications: • Education requirements: Graduation degree with 3-5 years of relevant work experience. • Necessary Prior Experience: Minimum 1 years of experience or training in computer security, auditing of user accounts, elevated accounts and access management. Require a basic understanding of access administration and the ability to pick up other technologies and their related security procedures quickly.



• Required Specific Skills o Ability to analyze user request forms to determine the appropriateness of the request. o Proven teamwork qualities with emphasis on customer service, team building and strength-based teams. o Ability to troubleshoot user access problems and determine appropriate corrective action. o Ability to view incidents and problems from customer perspective and taking initiative to represent the customer when working with other teams toward a resolution. o Act Independently and be self-motivated. o Excellent Problem Solving and Customer Service Skills.

Required Technical Skills: • Experience with Enterprise directory services (Active Directory) • Familiar with running Power-shell scripts. • Intermediate MS Office/Outlook • Experience with Active Directory and SharePoint preferred. • Experience in Service-now or any ticketing tool. • Should have knowledge on MIM tool. • Basic knowledge on writing SQL queries.

Certification:

- Azure fundamentals (AZ-900)
- MCSE Certification (Server Infrastructure SharePoint Messaging).

Preferred candidate profile

📌 Identity and Access Management Administrator-Hyd- Immediate (Hyderabad)
🏢 Cloudxtreme
📍 Hyderabad