- Lead a team of customer service representatives to achieve sales targets and improve customer satisfaction.
- Manage attrition rates by identifying areas for improvement and implementing strategies to reduce shrinkage.
- Ensure timely completion of tasks, meetings, and deadlines while maintaining high levels of productivity.
- Monitor KPIs such as AHT, Shrinkage, Attrition, CSat, CESat to optimize team performance.
Job Requirements :
- 3-7 years of experience in BPO or call center environment with expertise in team leading.
- Robust understanding of Kannada language is required.
- Proven track record in managing teams effectively to achieve sales targets and improve customer satisfaction.
- Excellent knowledge of SLA management principles.
- Contact Details:- Punit -(phone hidden) or whats app me your resume.