WE ARE HIRING E-COMMERCE OPERATIONS EXECUTIVE

Company: Pro Plus
Position: E-Commerce Operations Executive
Department: Operations / Logistics / Customer Support
Gender: Male & Female Both Can Apply
Salary Package: 15,000 – 25,000 per month
Interview Timing: 12:00 PM – 4:00 PM

Job Profile & Responsibilities

Packaging & Order Fulfilment

- Daily orders ke according products ki packing manage karna.
- Packaging team ke saath coordinate karke shipments ready karwana.
- Product-wise correct packaging ensure karna.
- Shipping label ko correct product/order ke saath match aur attach karwana.
- Packed orders ki quality aur quantity check karna.
- Shopify par orders ka fulfilment/update complete karna.

Logistics & Shipping

- Daily shipments ko dispatch ke liye prepare karna.
- Courier partners ke saath coordination karna.
- Daily courier pickup schedule karwana.
- Courier/logistics team ke saath pickup aur dispatch coordinate karna.
- Shipment tracking karna.
- Delayed, undelivered aur RTO shipments ka follow-up karna.
- Returns aur replacement shipments ko manage karna.
- Shipping-related issues ko resolve karna.

Shopify & CRM Management

- Shopify par daily orders check aur process karna.
- Orders generate/process karna.
- Order status aur fulfilment update karna.
- Customer/order information CRM mein maintain karna.
- Order-related data aur records properly maintain karna.
- Pending, cancelled, fulfilled aur returned orders ka monitoring karna.

Customer Support & Email Handling

- Customer support emails handle karna.
- Order status, delivery, replacement, return aur refund related customer queries resolve karna.
- Customers ko professional manner mein response dena.
- Courier-related customer complaints coordinate karna.
- Important customer issues ko management/team tak escalate karna.




- Email communication ka proper record maintain karna.

Payment Gateway & Chargeback Management

- Payment gateway transactions ko monitor karna.
- Payment-related customer issues handle karna.
- Chargeback/dispute cases identify aur manage karna.
- Chargeback ke liye required order details, invoices, shipping proof aur other documents collect karna.
- Payment gateway par chargeback/dispute ka proper reply/submission karna.
- Payment gateway queries aur disputes ka timely follow-up karna.

Daily Operations Management

- Daily orders, shipments, fulfilments aur pending orders ka record maintain karna.
- Logistics, packaging aur customer support teams ke beech coordination karna.
- Order processing mein errors ko identify aur resolve karna.
- Daily operational report management ko provide karna.
- Company ke e-commerce operations ko smoothly run karne mein support karna.

Candidate Requirements

- E-commerce / Shopify / Logistics / Customer Support experience preferred.
- Shopify ka working knowledge preferred.
- CRM handling ka experience preferred.
- Shipping labels aur courier operations ki understanding honi chahiye.
- Email handling aur customer communication achhi honi chahiye.
- Basic computer knowledge required.
- MS Excel/Google Sheets ka basic knowledge preferred.
- Positive communication and coordination skills.
- Responsible, punctual aur detail-oriented hona chahiye.
- Male & Female candidates dono apply kar sakte hain.
- Freshers with good computer skills and willingness to learn may also be considered.

Interview Timing

12:00 PM – 4:00 PM

Interview Address

Pro Plus
108, Phase 1, Udyog Vihar,
Sector 20, Gurugram,
Haryana – 122016, India.

Website: www.proplusindia.in

Interested candidates apna updated CV/Resume WhatsApp par share karein aur interview ke liye 12 PM – 4 PM ke beech visit karein.

📌 Logistics Executive (Gurugram)
🏢 Bharat Sharma
📍 Gurugram