Roles & Responsibilities

1. Seller & Performance Management

- Track and monitor seller performance metrics including PDD, conversion, delivery performance, NDR, RTO and other operational KPIs.
- Monitor seller-wise performance against predefined targets and identify gaps.
- Drive corrective actions with sellers, KAMs, courier partners and internal teams.
- Prepare regular performance reports with key insights and actionable

recommendations.

- Ensure continuous improvement in seller performance and operational metrics.

2. Warehouse & Fulfillment Operations

- Understand and monitor end-to-end warehouse and fulfillment processes, including inbound, inventory handling, order processing, packing, dispatch and outbound operations.
- Identify operational bottlenecks impacting shipment processing, pickup and delivery performance.
- Coordinate with warehouse teams to ensure timely processing and dispatch of shipments.
- Monitor warehouse SLAs, productivity and process adherence.
- Identify process gaps and implement corrective/preventive actions to improve operational efficiency.

3. Shipment & Exception Management

- Manage and resolve operational exceptions related to NDR, RTO, undelivered, lost,damaged and delayed shipments.
- Ensure timely closure of ageing and Out-TAT cases.
- Coordinate with courier partners and internal teams for reattempts, delivery closures and shipment reconciliation.
- Maintain accurate records and documentation of operational exceptions.

4. Data & Performance Analytics





- Analyse operational data to identify trends, recurring issues and improvement opportunities.
- Track daily/weekly performance and highlight deviations against targets.
- Build and maintain dashboards/MIS for seller and warehouse performance.
- Use data-driven insights to recommend operational improvements.

5. Stakeholder Management

- Work closely with KAMs, sellers, warehouse teams, courier partners and internal operations/product/tech teams.
- Ensure timely communication and follow-up on critical operational issues.
- Drive cross-functional initiatives to improve seller and fulfillment performance.
- Take ownership of escalations and ensure timely resolution.

Requirements

• 5+ years of experience in eCommerce, logistics, supply chain, warehousing, fulfillment or seller operations.

• Strong understanding of warehouse and fulfillment operations.

• Hands-on experience in managing seller/merchant operations and shipment lifecycle.

• Good understanding of NDR, RTO, PDD, delivery performance and shipment exceptions.

• Strong analytical skills with the ability to interpret operational data and identify trends.

• Excellent stakeholder management and communication skills.

• Strong follow-up, ownership and problem-solving ability.

• Proficiency in Excel/Google Sheets and operational dashboards/MIS.

• Ability to work in a fast-paced workplace and manage multiple priorities.

📌 Manager Operations (Gurugram)
🏢 Nimbuspost
📍 Gurugram