Role & responsibilities :

Ensure excellent customer satisfaction, effective service operations, and effective management of service partners and technicians across the Jammu & J&K; region.

Key Responsibilities:

- Manage end-to-end after-sales service operations for Jammu & J&K.;
- Handle and monitor performance of all authorized service partners/service centers in the region.
- Lead and supervise service technicians to ensure timely resolution.
- Ensure achievement of service KPIs such as Complaint Closure TAT, First-Time Fix Rate, and Customer Satisfaction.
- Resolve escalated customer complaints and ensure a superior service experience.
- Manage spare parts availability, inventory control, and warranty claim processes.
- Conduct technical and process training for service partners and technicians.
- Monitor service costs, productivity, and compliance with company SOPs and quality standards.
- Prepare MIS reports, analyze service performance, and implement improvement actions.
- Coordinate with Sales, Dealers, and Branch teams to strengthen after-sales support and service coverage.

📌 Service Incharge (Jammu)
🏢 USHA International
📍 Jammu