Job Description Client Relationship & Operations Executive

Location: Bangalore

Experience:3+ Years

Salary: 35,000 40,000 per month

Department: Client Servicing / Operations / Sales

Employment Type: Full-Time

About the Role

We are looking for a Client Relationship & Operations Executive who will be responsible for managing client relationships, handling client queries, resolving issues, and supporting sales and business development activities.

The ideal candidate should have strong client-handling, communication, problem-solving, and sales coordination skills and be comfortable managing multiple clients and their requirements.

Key Responsibilities

- Manage day-to-day communication and relationships with existing clients.
- Act as the primary point of contact for client queries, requests, and concerns.
- Understand client requirements and provide timely and effective solutions.
- Handle and resolve client complaints and operational issues.
- Coordinate with internal teams to ensure smooth service delivery.
- Follow up with clients regarding pending requirements, services, and concerns.
- Support sales activities, including lead follow-ups, client meetings, proposals, and business opportunities.
- Identify opportunities for upselling, cross-selling, and client retention.




- Maintain regular follow-ups with clients to ensure customer satisfaction.
- Prepare client reports, MIS, follow-up records, and other operational updates.
- Track and close client issues within agreed timelines.
- Maintain strong long-term relationships with key clients.
- Escalate critical client issues to management when required.

Required Skills

Excellent Client Handling & Relationship Management

Robust Communication & Interpersonal Skills

Client Query & Complaint Resolution

Problem-Solving & Decision-Making

Sales Coordination & Follow-ups

Customer Retention & Relationship Building

Negotiation & Convincing Skills

MS Excel / Microsoft Office

Ability to manage multiple clients and priorities

Candidate Profile

- Bachelors degree in any discipline.
- 3+ years of experience in Client Relationship, Customer Success, Client Servicing, Operations, Sales Coordination, or Business Development.
- Candidates with experience in B2B client handling will be preferred.
- Should be proactive, confident, and customer-focused.
- Must be comfortable handling clients independently and resolving issues professionally.

Preferred candidate profile

Perks and benefits

📌 Business Operations Executive (Bengaluru)
🏢 Keshav Murthy
📍 Bengaluru