We are looking for a Microsoft Dynamics 365 Techno-Functional Consultant with strong hands-on experience in Dynamics 365 Customer Service and exposure to Customer Insights, Contact Center/CCaaS, Sales, and Marketing solutions.
The candidate should be comfortable working across both functional requirements and technical implementation, collaborating with business stakeholders and technical teams.

Key Responsibilities

- Configure and customize Dynamics 365 based on business requirements.

- Analyze incidents, identify root causes, and implement appropriate fixes or enhancements.

- Work with business stakeholders to understand requirements and translate them into Dynamics 365 solutions.

- Support Customer Service, Contact Center/CCaaS, Customer Insights, Sales, and Marketing capabilities.

- Develop/configure workflows, business rules, forms, views, dashboards, queues, SLAs, and other Dynamics 365 components.

- Work with Dataverse, Power Platform, Power Automate, and integrations/APIs.

- Participate in enhancement projects, releases, testing, deployment,



and production support.

- Prepare functional/technical documentation and support knowledge-management activities.

- Identify opportunities for automation and AI-enabled improvements within Dynamics 365 and Customer Experience processes.

Must-Have Skills

- Experience level 8+ years

- Strong hands-on experience with Microsoft Dynamics 365 Customer Service.

- Solid understanding of Dynamics 365 configuration and customization.

- Experience in AMS/application support and incident resolution.

- Good understanding of Microsoft Dataverse and Power Platform.

- Experience with Power Automate/workflows, business rules, forms, views, queues and SLAs.

- Ability to work as a Techno-Functional Consultant, bridging business requirements and technical solutions.

- Good understanding of REST APIs/integrations and Dynamics 365 integration concepts.

- Strong troubleshooting and problem-solving skills.

📌 Microsoft Dynamics 365 Techno Functional Consultant (Chandigarh)
🏢 Trantor
📍 Chandigarh