Role & responsibilities

Job Summary:

Provide Level 2 technical support by troubleshooting hardware, software, network, and application-related issues. Analyze and resolve escalated incidents, ensure timely issue resolution, and collaborate with internal teams to maintain service quality.

Key Responsibilities:

- Resolve L2 technical incidents and service requests.

- Troubleshoot Windows, Office 365, VPN, Active Directory, and network-related issues.

- Perform root cause analysis and document resolutions.

- Coordinate with L3 teams for complex issues.

- Maintain SLA compliance and provide excellent end-user support.

- Create and update technical documentation and knowledge articles.

Skills Required:

- Windows OS, Microsoft Office 365

- Active Directory

- VPN and basic networking

- ITSM tools (e.g., ServiceNow)

- Robust troubleshooting, communication, and customer service skills

Preferred candidate profile

excellent comm skill required for this role, B.Tech/B.E. or M.Tech/MCA can apply for this role only, immediate joiner or max NP 15 days

interested candidate can send their cv@(phone hidden)

or email

[email protected]

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