Work Location: Kodigehalli, Near Hebbal, Bangalore
Job Summary
We are looking for an experienced Senior Analyst to join our Client Servicing and Stakeholder Management team. The role involves managing international clients, ensuring service excellence, and acting as a key point of contact for stakeholders in a fast-paced, global workplace.
Key Responsibilities
- Manage end-to-end client servicing for international stakeholders
- Handle client communications through international voice processes
- Build and maintain strong relationships with clients and internal stakeholders
- Ensure adherence to service-level agreements (SLAs) and quality standards
- Analyze client requirements and coordinate with internal teams for resolution
- Provide timely updates, reports, and insights to stakeholders
- Act as an individual contributor with ownership of assigned accounts
Eligibility Criteria:
- Experience: 4 to 8 years of relevant experience
- Domain Experience:
- International Voice Process
- Banking / Insurance
- Client Servicing or Stakeholder Management
- Education: Graduation is mandatory
- Work Experience: Only post-graduation experience will be considered
- Profile: Stable career profile with complete and proper documentation