International Voice Process Executive UK & US Process

Immediate Joiners Preferred | Full-Time | Face-to-Face Interview

Job Details

Location: Manyata Tech Park & BTM Layout, Bengaluru
Process: International Voice Process – UK & US
Experience: Freshers & Experienced Candidates
Shift: UK & US Rotational Shifts
Work Schedule: 5 Days Working | 2 Rotational Week Offs
Interview Mode: Face-to-Face (F2F) Only

Job Overview

We are hiring International Voice Process Executives to handle customer interactions for the UK and US markets.

The ideal candidate should have excellent English communication skills, strong customer-handling abilities, and the confidence to communicate effectively with international customers.

This is an excellent opportunity for both freshers and experienced professionals looking to build a long-term career in the International BPO and Customer Service industry.

Compensation

- Freshers: Up to 4.3 LPA
- Experienced Candidates: Up to 6 LPA, based on relevant experience, communication skills, and interview performance
- Attractive growth opportunities based on performance

Eligibility Criteria

- Freshers are welcome to apply.
- Undergraduate and graduate candidates can apply.
- Candidates with 1+ year of experience in BPO, Customer Service, International Voice Process, or other customer-facing roles are preferred.
- Excellent spoken English and strong communication skills are mandatory.
- Comfortable working in UK & US rotational shifts.
- Immediate joiners are preferred.

Required Skills

- Excellent verbal English communication.
- Clear, professional, and easily understandable accent.
- Minimal Mother Tongue Influence (MTI).
- Strong pronunciation, fluency, and active listening skills.
- Confidence in handling international customer conversations.
- Strong customer service and problem-solving skills.




- Professional telephone etiquette.
- Basic computer knowledge and good multitasking ability.
- Ability to work effectively in a target-driven setting.

Key Responsibilities

- Handle inbound calls from UK and US customers professionally.
- Understand customer concerns and provide accurate and appropriate resolutions.
- Maintain a high level of customer satisfaction throughout every interaction.
- Document customer interactions and update records accurately.
- Identify and escalate complex issues to the appropriate team when required.
- Follow process guidelines, quality standards, and compliance requirements.
- Achieve defined Quality, Productivity, AHT, and Customer Satisfaction targets.
- Demonstrate patience, empathy, and professionalism while handling customer concerns.

Benefits & Perks

- Competitive salary package.
- 5 Days Working | 2 Rotational Week Offs
- One-way cab facility up to 20 KM.
- Paid training for eligible freshers.
- Structured career growth opportunities.
- Internal promotion opportunities based on performance.
- Qualified and supportive work environment.
- Opportunity to interact with customers from international markets.

Interview Process

Face-to-Face Interview Only

- No virtual/online interviews will be conducted.
- Candidates should apply only if they are confident in communicating fluently in English.
- Communication skills, pronunciation, fluency, clarity, listening ability, and customer-handling skills will be assessed during the interview.

How to Apply

Interested candidates who meet the eligibility criteria and are confident in handling international customer conversations can contact the HR team for further details and interview scheduling.

HR Contact: Neha
Phone: (phone hidden)
Email: [email protected]

Build your career in International Customer Service and gain valuable experience working with global customers.

📌 UK/US Voice Process Executive (Bengaluru)
🏢 Your Pitchh
📍 Bengaluru